UNWYND AMBIENCES is a branded daycation company, completely owned and operated by Unwynd (unwyndambiences.com) in A Square Building, Edapally, Cochin, 683561, a partnership firm having registered office at Vemom PO, Mananthavady, Wayanad, 670645.
The customer’s use of our outdoor and indoor spaces, homes, services and website are governed by the following terms and conditions including the applicable policies which are incorporated herein by way of reference and thus it constitutes a valid agreement between you and Unwynd.
1. To confirm your booking, you should pay 100% of the booking cost in
advance. In exceptional cases or where the bill amount is above Rs.
10,000, we offer a 50% advance and balance amount to be paid
atleast 48 hours prior to your check-in time. Cash payment at the
location is strictly not allowed.
2. A copy of govt approved ID proof of all guests such as Adhar Card,
Driving License, Voter ID or Passport should be submitted during
check in process.
3. No refund for unused activities or meals.
4. Anything which is not mentioned in the inclusions should be treated as exclusions.
5. Extra services and food from the host’s menu require advance
notification and are subject to availability.
6. Check in and checkout time is as selected by guests, and we expect
them to be adhered to. For any extension or rescheduling of your booked hours, you may connect with our customer service
representative for direct support on +91 8078465087.
7. No credit or refund for early checkout and unattended meals or
activities included in itinerary.
8. If any damage is caused by the guest to property, guest is obliged to
bear the cost.
9. We pledge to ensure the fair conduct of the services, unless any force
majeure situation arises and we are unable to meet the demands as
described. If enough prior warning about the hazard is available, we
will try our best to avail user with refunds or similar measures like
alternative services.
10. We reserve the right to use the media files shared with us for
any appropriate mediums such as website, social media and
numerous other channels.
11. We permits unmarried adult couples with local ID proof in
certain outdoor-only properties. Rooms and indoor access properties
are strictly not given to unmarried couple, unless they are part of a
group.
12. Unwynd or its hosts may at our own discretion require guest(s)
to leave from a property if the conduct of any guest(s) or their fellow
companions is considered to be offensive or to cause annoyance. We
shall have no liability for the carriage of such guest(s). No full/partial
refund is granted for such cases.
13. Unwynd and/or its directors, employees, care takers or property
owners shall not be responsible for any loss, injury or damage to
person, property or otherwise in connection with any servicen,
transportations or other services, resulting – directly/indirectly –
from any act of GOod, dangers, animals, fire, accidents, break down
in machinery or equipment’s breakdown of transport, wars, civil
disturbances, strikes, riots, theft, pilferages, epidemics, medical or
government regulations, default, or any other causes beyond our
control.
14. Gambling, Contraband, Prostitution, Weapons, Explosives,
Flammable objects, Poisons, Drugs, Rave Parties, Psytrance parties,
Unusual Loud music, Dangerous Animals and any misbehavior to
other guests/staff are strictly prohibited. We shall have no liability
for the carriage of such guest(s). No full/partial refund for such
cases granted. Additionally, in case any illegal activity is detected
inside property premises by our guests or their companions, we have
all rights to inform the same to relevant authority within reasonable
period of time as applicable under law.
15. Guests are requested to cooperate with hosts if ID is requested
in person before check-in.
16. Balance Payments: All guests are requested to pay 100%
booking amount prior to check in. We do not permit any check-ins if
there is any payment due.
Unwynd reserves the right to refuse any booking made by the user / customer for any reasons fully as per its own discretion and Unwynd holds no responsibility to reveal the reasons. In such cases, we will refund full amount.
Unwynd hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. Unwynd considers itself and intends to be subject to the jurisdiction only of the High court of Kochi, Kerala, India.
We do our best to give to our guests a trouble free and memorable
experience but occasionally things may not go as planned. Should you have
any complaint, please inform the host or their care taker (at the same time),
who will do everything possible to resolve the matter immediately. If the
situation is not resolved to your satisfaction, then you must notify our
customer service executive at earliest at +91 8078465087
For escalations and complaints: [email protected]
